At XOBloom, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Return Policy below:

1. Returns Eligibility

We accept returns for damaged, defective, or incorrect items only. To be eligible for a return, your item must meet the following conditions:

• It must be in its original condition.
• It must be unused and in the same packaging as received.
• You must contact us within [X] days of receiving your order to initiate the return process.

2. How to Return Your Item

To return a product, follow these simple steps:

• Contact Us: Reach out to our customer service team call 805-230-1010 to initiate a return request.
• Return Authorization: Once we receive your return request, we will send you a Return Authorization (RA) number and further instructions.
• Return Shipping: Pack the item securely, including the original packaging, and ship it back to us. You will be responsible for the return shipping costs unless the item is defective or incorrect.
• Refund or Exchange: After we receive the returned item, we will inspect it. If eligible, we will process your refund or offer an exchange, as per your request.

3. Non-Returnable Items

Certain products are not eligible for return, including:

• Items that have been used or altered.
• Custom or personalized orders.
• Perishable goods such as flowers that have already been delivered.

4. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method. Please note that the time it takes for the refund to appear in your account depends on your payment provider.

5. Exchanges

If you received a damaged or defective item and would like an exchange, we will send you a replacement product at no additional cost. Please follow the return steps above to return the original item, and we will ship out the replacement once the return is processed.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at 805-230-1010. We will arrange for a return or exchange and cover the shipping costs for the returned item.

9. Contact Us

If you have any questions or concerns about our Return Policy or how we handle your personal information, please feel free to contact us